Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Can't add xray app to jira

Hello guys, I created a company-managed project inside jira software but when I try to add xray app I get this error: It might just be a hiccup. Unable to add apps to this site. Try contacting support to know more about the problem.

Can someone help me to solve this.


3 answers

Hi there. I would check the basics:


  1. User has permissions
  2. App is not already installed 
  3. Payment details are valid 
  4. Product License is not expired 
  5. Sandbox is not conflicting 
  6. Atlassian Global Licensing is not expired

I don't have an answer about using the app, but we've been using Xray in cloud JIRA for some time now, and really like it's capabilities.  Hopefully you'll be able to resolve the adding issues quickly; Atlassian usually responds very quickly when I raise tickets about issues.

Hi @wafa jalal 

We experienced a similar behaviour on another MP app a few days ago. It was related to our app vendor experiencing JWT auth verification errors with their app.

This info was then posted -

Maybe this helps if you contact Atlassian support.

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events