Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,456,630
Community Members
 
Community Events
176
Community Groups

Board Not Accessible

Hi All. I am having difficulty with board access. I created a Company managed board. I have a contractor who cannot see the board and gets the "Board Not Accessible" message. I have looked at her permissions and it looks like she should have access.  But when I log into her, the board won't open.  She has no problem seeing Team Managed Board.  Help!  :) board not accessible.PNG

6 answers

3 votes
John Funk Community Leader May 23, 2022

Hi Clare,

If you created a Company-managed board against a Team-managed project, you have to have a value in the Location field in the board settings. And you can't use the Team-managed project name there. So, whatever project you put in there, the contractor will need Browse Project permissions on that project. 

Hi @clare_lawson 

Check following:

  • Permission of your contractor to access the Filter of the board.
  • Check if the board has a proper location
  • Permission of your contractor to browse issues in the project where the board is located

Best regards,

Have you looked at the permissions on the filter used to create the board?  We just ran into this issue and the filter was set up as private.  Even I, as a jira admin, could not see the board.  To correct the issue, go to the filter > details > to change the filter permissions.

9 times out of 10, its the board filter permissions.

We had a similar issue with different errors but similar symptoms, our problem was the contractor didn't have rights to the issue filter the board used to populate the issues.

0 votes

Hi @clare_lawson

there are some other posts (e.g. 1, 2) which share the same problem. However, the people never really got back with their solutions - but you might have more luck.

Based on the error message, it seems to be a problem with the board location. Can you verify the board location if it's assigned to a location where the user has access to?

Here's also the main excerpt from the linked page (to edit the location, but you can also view it like this):

To change a board's location:

  1. Navigate to the board and choose > Board settings.

  2. Under General, select the Location field

  3. Type the name of the project or your name and choose the new location.

Does that help?

Cheers,
Matthias.

Hi @Matthias Gaiser _K15t_ ,

It didn't worked for me.

I even changed the location to other project and back and it didn't helped.

Location is set correctly, filter permissions and browse project permissions are set also correctly but we are still facing that issue in case of "customer" role...

 

Thanks for any other suggestions

Tomas

Found the reason.

For viewing the boards user must have Jira Software license...

Like # people like this

Thank you for sharing, @tomas_kadlec. That might help others as well.

On Atlassian university there is a class on Jira permissions that I think is free. I highly recommend that.

Can you share what permissions you have on Browse Project and the groups your contractor is in?

For now, I went back and created a team managed project for the contractors to use.  

I will continue to research using feedback I received here.  Thanks!

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events