Hello Admins!
Quick question. I have automation setup between ServiceDesk where tickets are being created automatically in Software when I transition them to a certain status in Servicedesk as well as I have linked tickets set as well.
Question
1. How do i setup my rule on Software that if the ticket status is transitioned to Done that it changes to Done on Service Management as well? I dont want all statuses to update just the Done field.
Solved! Go to Solution.
Steps you've to follow if you're in the same instance is:
You can apply more filters for the correct link types or other attributes etc. in addition by applying additional conditions. The following screenshot (Automation_Done_1) shows the simplest Automation path.
The Branch needs to look similar to this:
Is that what you were looking for? :)
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Become an effective Jira admin
Manage global settings and shared configurations called schemes to achieve goals more quickly.
Streamline Jira administration with effective governance
Improve how you administer and maintain Jira and minimize clutter for users and administrators.
Learning Path
Become an effective Jira software project admin
Set up software projects and configure tools and agile boards to meet your team's needs.