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Automate setting up "Manager" property from Active Directory

Hi Jira Cloud admins!

I was wondering if some of you were dealing with setting up a user's property based on information from Active Directory? I'm trying to figure out some simple solution for this without using a Scriptrunner or any third-party app.

BACKGROUND: We have our Jira Cloud site connected to and provisioned by our Okta Active Directory. In AD there is stored information about the user's manager email. We would like to automate this to be populated to a Jira user's "Manager" property. Currently, we have this solved on our Server using Scriptrunner but I'm wondering if rest APIs would be the best way to do that in Cloud. We are using it to automatically fill a custom field or set the assignee to the user's manager from this property. 


Thank you for sharing your thoughts!


1 answer

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Answer accepted
Darryl Lee Community Leader Dec 17, 2021

Hi - yes there's an API to set User Properties that can be used by Automation. Here's some documentation:

And here's a post with some good examples:

Darryl Lee Community Leader Dec 22, 2021

Note that if you don't want to have to maintain scripts to do this sync, this might work:

Hi @Darryl Lee 

Thanks for all the info, I'll look into it in more detail and will do some testing with my team.

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