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Add a button to the Issue Comment section

Bharath Atlassian Team Jan 04, 2022

Hi Channel,

Hope you all had a great new year!

I am trying to find out if it is possible to add a new button in Jira comments section, which can hold blurbs or templates often used on tickets?


Screenshot 2022-01-04 at 8.26.40 PM.png

Any thoughts will be greatly appreciated. Thank you!!


5 answers

3 accepted

1 vote
Answer accepted
Dirk Ronsmans Community Leader Jan 04, 2022

Hey @Bharath ,

Unlike the canned responses on Server/DC, not right now but it's being worked on.

Bharath Atlassian Team Jan 04, 2022

Hi @Dirk Ronsmans ,

Thanks so much for sharing this. It's good to see there is a ticket but no updates on that from a long time :-(



0 votes
Answer accepted


This issue is being worked to add the Canned Responses feature to Jira Service Manager.

For Jira Software an app, such as this one, will be required for such responses:

I've used the Spartez Canned Responses app for a while now and I can say it's definitely filled our need. I've also been impressed by the continuous development and improvement to the product beyond simple comment templates.

Bharath Atlassian Team Jan 04, 2022

Thank you @Tanya Christensen @Josh Salvi

Thank you @Josh Salvi , Unfortunately we are not allowed to use 3rd party apps.

0 votes
Answer accepted

AFAIK, unlike Jira server/DC, your cannot use tricks like embedding HTML in custom field description.

There may be some add-on that performs the actions you require - do a search on the marketplace.

Bharath Atlassian Team Jan 04, 2022

Thank you @Amir Katz _Outseer_ . Unfortunately we are not allowed to use 3rd party apps.

Whilst not quite what you are looking for, an alternative would be to explore custom fields e.g. multi-line text and some of the conditional settings in the workflow steps to trigger the capture of key information when processing a ticket.

Bharath Atlassian Team Jan 05, 2022

Thanks @Paul Cooper 

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