You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
Hope you all had a great new year!
I am trying to find out if it is possible to add a new button in Jira comments section, which can hold blurbs or templates often used on tickets?
Any thoughts will be greatly appreciated. Thank you!!
This issue is being worked to add the Canned Responses feature to Jira Service Manager. https://jira.atlassian.com/browse/JSDCLOUD-631
For Jira Software an app, such as this one, will be required for such responses: https://marketplace.atlassian.com/apps/1211016/canned-responses-pro-templates-for-jira?tab=overview&hosting=cloud
AFAIK, unlike Jira server/DC, your cannot use tricks like embedding HTML in custom field description.
There may be some add-on that performs the actions you require - do a search on the marketplace.
Recommended Learning For You
Level up your skills with Atlassian learning
Configure Jira Software, Jira Core, or Jira Service Management, including global settings, permissions, and schemes.
Managing Jira Projects Cloud
Learn to create and configure company-managed projects in Jira Software and partner effectively with Jira Admins.
Managing Permissions in Jira Cloud
Sharpen your skills at configuring and troubleshooting permissions in Jira Cloud with this free course.