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I am faced with the following problem (Jira Service Management Cloud): I have a ticket (shared with the customer) and a sub-task (internal, visible to the service desk team). I would like to have the the same remaining time for the sub-task as the parent ticket when it comes to the SLA metric "Time to resolution".
Here are more details:
I only found Same SLA Parent/Child ticket using JIRA SD and JIR... (atlassian.com), but the suggestion doesn't fully cover my case. Do you have any other ideas or suggestions?
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