You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
I'm new to using automation rules so apologies if this is a little basic.
In my company we usually link JSM tickets to other Jira project tickets if something has been escalated. Currently, we have it setup that once it is linked to another project and that issue is done/resolved, a comment will be left on the JSM ticket that the ticket was resolved.
This is an automation rule from Legacy Automation.
I now want to recreate that rule because there are more use cases for different projects but I've struggled to define the first bit (A linked issue is transitioned) in the new Automation. I wasn't the person to set up the initial rule and new automation seems to work differently. Any ideas?
This is the legacy automation rule we have in place and a sample screenshot of I want to see in practise -
Thanks in advance!
Recommended Learning For You
Level up your skills with Atlassian learning
Configure Jira Software, Jira Core, or Jira Service Management, including global settings, permissions, and schemes.
Managing Jira Projects Cloud
Learn to create and configure company-managed projects in Jira Software and partner effectively with Jira Admins.
Managing Permissions in Jira Cloud
Sharpen your skills at configuring and troubleshooting permissions in Jira Cloud with this free course.