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Jira cloud admin

How does Jira cloud Admin help us ?



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I am not sure what you are getting at, but it just offers a platform for fellow Jira admins to share experience and help each other out? Basically what any community or group is there for?

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Hi @Anam Rehman , jira cloud is continously improving ( new app supported, new features and so on) as an admin you can get or give support to other admin or get in touch with some news :)

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Lorenzo Phillips
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Jun 30, 2021

Not exactly sure where your question is leading to, but I'll respond based on the exact wording.

A Jira Cloud Admin (or Jira Admin in general) provides your team, project or organization with valuable services to ensure a smooth rollout to the users as well as the maintenance of the instance. While Jira now offers team-managed projects, if your organization is going to use company-managed projects you will need a Jira Admin to create new projects, customize the projects (issue types, workflows, screens, custom fields, all of the various schemes, etc.). The Jira Admin will also be responsible for user/group permissions to JIra and on the projects. The Admin will also identify gaps and review solutions that custom or available in the Atlassian Marketplace.

A solid Jira Admin will implement standards and best practices based on your organizations needs. The ability to reuse a set of schemes when creating new projects is invaluable to ensure a smooth, optimal running instance. Too much clutter and unused content over time will degrade the performance of Jira on any platform.

Depending on your needs, you can either hire (1) or more Jira Admins (depending on the size of your company or the user base if Jira is not available across the enterprise) or you can outsource the administration to an Atlassian partner---my company, RenWare, Inc., offers monthly support to our clients that don't want to be bothered with maintaining Jira and desires to have a certified expert that keeps them from future pitfalls. :)

Hopefully, this little bit of information is helpful to you. But if you have additional questions, don't hesitate to reach out to me as I am more than happy to assist fellow Jira Admins or Atlassian Admins/Users in general.

Mike Rathwell
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Jun 30, 2021 • edited

What @Lorenzo Phillips said.

It is true that for the simplest and smallest of implementations, one could get by without a Jira admin. Jira does a great job of being easy to do some stuff with but it is deceptive. When, not if, the environment grows, decisions made early on can come back to haunt you.

A Jira admin does know the mechanics of making Jira do stuff. However, a good Jira admin is also multifaceted. They will be all or portions of a:

  • Application engineer
  • Data engineer
  • Enterprise application architect
  • Coder/scripter
  • Process engineer
  • Integrator
  • Solution engineer
  • Innovator
  • Cheerleader
  • Salesman

If you have a hosted instance, a Jira admin could also be a:

  • System Engineer
  • AWS specialist
  • DBA

If your usage of Jira goes little further than what, for example, Asana or Monday could provide... fine. But when you get to where it is the hub to orchestrate an entire company or even an entire big dev department, all those things come to play so you have rigorous data consistency, as few sources of truth as possible, and functionality that feels like "home" to a given functionality.

The cheerleader and salesman part comes from when you keep innovating to find ways to flatten the sources of truth and get rid of information silos. In my shop, aside from the obvious tech and dev teams, I had already long converted the legal department to where they refuse to manage their work any other way but in Jira.

However, other teams, HR, Payroll, AP and the like seemed... happy... muddling along on spreadsheets and email. After a few things fell through the cracks, a simple POC innovation for them and then selling it to them got them started. Then came the cheerleading to KEEP them using the tools rather than reverting to the old ways. 

My personal big wins came when I heard that HR, AP, and Payroll talk amongst themselves to discuss how to make Jira do MORE for them now and have all pointedly said they now refuse to work any other way.

So... Jira Admin... good idea.

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