Hi @Scott Theus,
Thank you for your reply and help. I do have site-admin access. The "Grant Site Access" button is grayed out. I opened JST-455634 to track this issue. Could it be a bug?
thank you again.
Alex
Did you find a solution to your problem? I'm having a similar problem with my Jira Cloud users too.
Yes. Hope it'll help you out.
To reactivate an user, you'll need to access http://admin.atlassian.com. Then from there, find the Manage accounts section, like this:
Search for user account, click on Edit options and, from there, you'll be able to activate.
Perfect! That worked for me.
Thank you for your help.
I am the site manager, Jira admin, site Admin, billing admoin, all admin, still cannot activate an account for my users. for some reason I have to critical users being disabled randomly during the weekend, and I cannot activate their accounts...
I love Jira and we use extensively but support is really the weakest point, it is impossible to self serve, the admin tasks are the worst and it is not clear how to do anything.. looks like the interface for the support was done for a totally different team...
I have followed a couple of suggestions by users (because I haven't found a direct response from Atlassian) and none work for me...
@JAC interesting, I just had this happen for the first time as well this weekend. One of our users was disabled and I cannot reactivate them. They are active in our IDP but Atlassian Access does not respect that.
I also ran a fresh reprovision from our IDP and the user still is inactive.
The bottom of this article provides steps to reactivate an account, but I am getting an error that says, "Account is managed by your identity provider". Can anyone help in this situation?
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