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Help us better configuration in Jira

Carol Low Atlassian Team Sep 17, 2021

Hello Community!

Here at Atlassian, we’re working on improving Jira’s configuration experience that involves issue types, fields, and screens. We’re looking for Jira cloud admins to help us better understand how admins manage projects in Jira today. We’d love for you to participate in our research study.

More details about the research session:

  • We’ll conduct a session (with video and screen share) that’s for an hour. And, you can participate from anywhere.

  • In the session, we’ll give you access to a Jira site and scenarios so that you can complete some tasks for us.

  • As a token of appreciation for your time, we’ll send you an e-gift card worth $100 USD for this session.

Note: We expect you to be comfortable turning on your video and audio, and sharing your screen during the session.

If you're interested in taking part, please contact me at so we can set up a time that works for you.

If you have any questions, feel free to reply to this post or drop an email (details above). We look forward to meeting you!


Carol Low

Jira Cloud PM (Project config)


Dirk Ronsmans Community Leader Sep 17, 2021

Hi @Carol Low ,

As you're looking at the basic building blocks, does it matter if experience is mainly with only a single product? (I tend to live more in JSM and not JSW so if it becomes configuration specific towards JSW I might be a bit lost :))

Like Carol Low likes this

Thank you!

I have sent an email.

Like Carol Low likes this
Carol Low Atlassian Team Sep 17, 2021

Hi @Dirk Ronsmans !

Thanks for the question. The scenarios we are currently looking at are geared more towards JSW. I'll be sure to reach out if we do a follow-up focusing on JSM.

Have a great weekend,


Like Dirk Ronsmans likes this

Hi @Carol Low please count me in. Thanks,

Like Carol Low likes this

Thanks for this, @Carol Low. I have emailed in as well ... Looking forward to this. Thanks.

Like Carol Low likes this

This sounds like a great chance to help.  I'm definitely interested.


(email sent ^_^)

Like Carol Low likes this

Thanks for sharing this!

It is great to see continuous efforts on improving Jira Cloud configuration experience for Jira Admins.

Looks like more Jira project configuration improvements are coming soon! Looking forward to those.

Unfortunately, I will not be able to contribute to this initiative as I am very busy with other work related commitments.

Like Carol Low likes this

It's great that the admin experience is getting reviewed for improvements! I would enjoy the chance to help and participate in a research session. @Carol Low 

Like Carol Low likes this
Carol Low Atlassian Team Sep 18, 2021

Hi @Lauren Jean 

Thanks for your interest! Just a reminder to send me an email so that we can find a time that suits you. :)

I’m in!

I’ve been Jira admin for more than 14 years and it seems that there is only little change in Jira admin since the first time I started working with Jira. 

Like Carol Low likes this
Alex Koxaras Community Leader Sep 19, 2021

Hi @Carol Low

I would be quite interested to participate in this session. Please count me in! 😀

Like Carol Low likes this
Carol Low Atlassian Team Sep 19, 2021

@Alex Koxaras please send me an email ( so that we can arrange a time that suits you!

Like Alex Koxaras likes this


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