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Can the customer support portal has edit option cloud

Rag
Rag Feb 22, 2021

Hi,

 

For Cloud Version JSM ,  Can the customer support portal has edit option which helps customer to edit the field once the ticket has been raised.

Addon "Actions for Jira service Desk" has that ability to Edit but to only Server and Data center not Cloud Version. 

Addon "Extension for Jira Service Management"  will it has edit option on the portal fields.

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Kate Caldecott
Kate Caldecott
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 25, 2021 • edited

Hi there @Rag 

ProForma also allows for portal editing.  There is a free version ProForma Lite (up to 3 free forms) which will allow you to take a look in more detail.  ProForma allows multiple forms, conditional logic and portal editing as needed.  

FormListPortal.png

A heads up I am from ProForma to be transparent.  

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Tom Jones [Appsvio]
Tom Jones [Appsvio]
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Mar 28, 2021

Hi, 

Feature Bundle does have an Edit Request feature. You can select who can edit and what fields and custom fields can be edited. 

Edit_Requests_-_Jira_Service_Management.png

Cheers, 

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