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Good afternoon Admins, 


My name is Bridgette Culpepper and I am a Program manager for a Finanical instuition, the reason for joining this group is to gain insight on being a Jira Admin as this will become my role when we totally migrate from remedy to Jira and I am trying to get ahead of the curve. I am looking forward to picking the brains of all of you well established admins so that I can be successful in my new role. 

Thanks for welcoming me into the group.




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Joseph Chung Yin
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 22, 2022

@Bridgette Culpepper -

Hi Bridgette:

Welcome to the community.  We are here to support your journey on Jira Admin.  To me, learning is always a two way channel where we are assisting each other, and learning will never stopped.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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Anne Saunders
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Mar 22, 2022

Hi, and welcome @Bridgette Culpepper !

I highly recommend setting up a Jira instance you can play in, where you can try out the lessons you learn in Atlassian University for yourself, and play with things like custom fields, the various schemes (issue, screen, etc.), and even do some A/B testing with your stakeholders to determine the "shape" of your Jira instance.

One of the best (but also most difficult) things about Jira is that how a given company uses it is entirely up to that company. There's no such thing as a "right" way to do it, just some best practices. Getting up to speed for yourself and being confident in the building blocks that make up projects, screens, etc. will help you be confident in your implementation decisions, and help you give good feedback to your stakeholders.

Welcome aboard !!

I've been using JIRA for nearly 3 months, I've used a combination of support library, youtube videos and marketplace apps to set my framework up

So far, I've used:

- Structure (project planning/GANTT chart)

- Activity Timeline (workload planning/time capture/time reporting)

- Create from Template (reusable templates for projects, epics/stories/tasks etc)

- Shared Dashboard Viewer 

- Invoices (billing into XERO) 

There is so much content, it's a bit overwhelming at the start but as you focus on your specific requirements and how you need to run things you'll find lots of use cases/resources,

Good luck   

Howdy @Bridgette Culpepper !

Jira can be overwhelming at first because of its plethora of features.

I am a "learning-by-doing" type, so I found launching a sandbox or dev instance to be quite helpful. You can play around with the configurations and see them in real time, instead of breaking something in your production instance.

Here are some resources that might be helpful to you!



Hope this helps! Have fun out there.


Nick C.

Service Desk Engineer

Catch&Release, Inc.

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Taranjeet Singh
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 23, 2022

@Bridgette Culpepper Welcome to the Atlassian Community and this group!

You are at the right place and I see that our wonderful Jira Admins in this group are already guiding you in the right direction.

Feel free to raise your specific questions you need help with, in this group.

Hope you have a great learning and sharing experience here!

Happy learning!

AUG Leaders

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