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I can't claim credit for the title. That goes to Simon Sinek and his fantastic book. But, it aligns to my overall point of view when it comes to administering the Atlassian suite of tools.
Saying "yes" to a request from a user or stakeholder to add a new field, issue type, status, or project is easy. It's relatively easy to learn how to do those things too. However, as Admins we are the stewards of these tools. We all want our users to succeed. And that means having a tool that is configured well, easy to use, reliable, and delivers value.
Asking "why" is the single greatest question you can pose to your stakeholders when they make their requests. It's your job to know downstream and upstream impacts of changes you make to your Atlassian tools. It's so important to understand where the request is coming from and what has led to it being made in the first place.
There's a big difference between giving your stakeholders what they ask for vs. what they actually need. Being the expert for the Atlassian tools you support provides a unique opportunity to unleash the full potential of your teams by showing your stakeholders and users that there is a better way.
Don't be afraid to ask why. Don't be afraid to say no. Learn the processes of the teams you support. Seek them out. Be proactive. Don't just fulfill a request, provide a solution. And above all else, start with why.
Josh Costella
Rising StarSenior Solutions Architect
Atlassian
35 accepted answers
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