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Early Access Program for Copy Product Data for Jira Service Management

Hi everyone!

I’m Swarna, a Product Manager on the Data Portability Team. I am thrilled to share that we are launching a new early access program for copying product data. This new feature will allow you to easily and reliably copy data from one instance to another in Jira Service Management.

We’ve recently launched similar functionality in Jira Software and Confluence, but this is the first time that teams in Jira Service Management will get a chance to test drive the functionality. With this feature, you’ll no longer need to import/export or move data from the Cloud to Data-Centre and back to the Cloud. To validate that this feature meets your needs, we invite you to join our early access program (EAP). 

Who are we looking for?

JSM cloud admins who:

  • Are org admins

  • Manage data across multiple cloud sites

  • Use any edition (free, standard, premium, enterprise)

  • Manage any number of users

Things to note

This is a preliminary offering that covers only the basic entities of Jira Service Management. Read more about what is supported before signing up.

How to sign up for the EAP

Step 1: Sign up here:

Step 2: We’ll reach out in early December '23 to confirm your participation.

Step 3: We will then provision your site(s) to allow you to copy product data from the Source site Jira Settings > System > Migrate Cloud Site

What’s in it for you?

  • An opportunity to provide direct feedback to our product team, which will go into shaping this new copy data feature for everyone

  • Engagement time with our product team

  • Behind the scenes look at how we’ve built this feature and how it works

How long will this EAP run?

This EAP program will run for a maximum of 3 months from the start date for the team to evaluate the platform we have built. Atlassian reserves the right to end this EAP earlier if we have received satisfactory levels of customer feedback earlier. Based on the results, the product will then be available as a Beta later.


This EAP is one of many exciting things we’re building to empower your teams to do more with your data seamlessly within our platform. If you have any questions about this program, terms and conditions, or your eligibility for early access, feel free to comment below.

You can also raise a ticket here if you need more support with the EAP:



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Article mentions being able to move could to data center and back to the cloud but when you look at the details all it details is moving data on the cloud.  Will you also be able to move data in data center or is this specific to the cloud version?

Swarna Mehta
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 11, 2023

Hi @Alfredo Negrete 
In the absence of this feature, if a customer wanted to move data between two cloud sites, one way to achieve that would be to move data from cloud site A to data centre and then to cloud site B.


This feature enables customers to move data directly from cloud Site A to cloud Site B. There will be no data centre involved.


Hope that clarifies it.

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