It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

html tags are shown in story discription in jira align?Any solution for HTML tags removal?

radhika I'm New Here Sep 15, 2020

HTML tags are shown in story discription in jira alignA.The data is synced from Jira to Jira align any solution for HTML tags removal?

1 answer

1 accepted

1 vote
Answer accepted
Rae Gibbs Atlassian Team Sep 16, 2020

@radhika We've had a couple issues related to formatting when syncing from Jira to Jira Align.  Please review these to see if any of them relate to your issue.

https://jira.atlassian.com/browse/JIRAALIGN-704 was the original bug that was filed and closed with the following comments referencing breakout of distinct issues...

For Jira Server / Data Center users, in order to sync rich text, you must install an HTML plugin and configure Jira to use the plug-in's renderer. We finished validating this functionality with Jira Server / Data Center and there are two known issues.

  1. HTML tags counted against character max https://jira.atlassian.com/browse/JIRAALIGN-1868
  2. HTML tag <colgroup> for advanced table formatting not supported https://jira.atlassian.com/browse/JIRAALIGN-1867

This ticket is going to be closed, so I encourage Jira Server / Data Center customers to follow those two.

For Jira Cloud customers, Jira Cloud no longer supports HTML with the introduction of Atlassian Document Formatting (ADF). We've opened the issue below to capture this. We're currently researching approaches to support ADF in addition to other text formats.

  1. Cannot sync ADF (formatted) text with Jira Align https://jira.atlassian.com/browse/JIRAALIGN-1995

Please let me know if there any questions on this ticket or the others referenced above. To avoid confusion about what is supported and what is not supported, we're going to close this ticket (but I'll continue to answer questions on it) and update our documentation.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Align

Best Practices in Jira Align

Hello Jira Align customers! In order to better serve you on your journey with Jira Align, the Community team has worked with the Jira Align team to curate the content in this collection to better s...

71 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you