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Where can I find technical and support info for Jira Align?

Rob Horan Community Leader Feb 04, 2022

I am trying to find the Jira Align SEN and technical contact and cannot seem to find that information or any documentation online about how to get this information.  Can someone assist?

2 answers

0 votes
Heidi Hendry Atlassian Team Feb 06, 2022

Hi Rob,

Shawn is correct:
Documentation:  https://help.jiraalign.com

Contact Technical Support: https://support.atlassian.com/



And you can find your Jira Align SEN by checking:
Administration > Version > Support Entitlement Numbersen.PNG

 

Regards
Heidi

Rob Horan Community Leader Feb 06, 2022

Thanks - where can one find the technical contact for this product?  I am asking these questions on behalf of another, and they are not seeing it in My Atlassian.

Heidi Hendry Atlassian Team Feb 06, 2022

This is sounding like an end-user who wants to know who is supporting JA in-house?

You or the person you are trying to help should probably just log a support ticket for Atlassian Support. We can reach out to the right person on their behalf.

Rob Horan Community Leader Feb 14, 2022

Hi Heidi,

Not the case. Would prefer not to discuss details in an open forum, but would be happy to in an email exchange if possible.

Heidi Hendry Atlassian Team Feb 14, 2022

Hi Rob,
You can drop me an email. My first initial, followed by my surname @atlassian.com

Please include your company name, and your Jira Align URL in the email and we can take it from there.


0 votes

Rob, you can access the Jira Align online Help Center here: https://help.jiraalign.com/hc/en-us

There are links in the footer with contact info.

If you need technical support for your product, use https://support.atlassian.com/

 

Shawn

Rob Horan Community Leader Feb 06, 2022

Thanks Shawn,

Appreciated, but I checked there and could not find the instructions on accessing either the SEN or how to find the technical contact.

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