I sat through an online demo of JIRA Align.
Within minutes I received a ROBO email from Mariam Balaparya <firstname.lastname@example.org> saying that they noticed I view a demo and asked if they could schedule a time to "understand what is driving my interest in JIRA Align".
I responded back within 9 minutes that YES! I would love to chat about it and went on to provide a synopsis of what we would use JIRA Align for and provided my contact info.
No reply that day.
Weekend rolls through no reply on Monday. I sent a follow up email to Mariam. No reply.
Tuesday no reply. Giving up on Mariam if she is even a human I went to the support website and filled out a request for some human to contact me regarding Align since I have had no luck with Mariam.
I received a ROBO automated reply "WE GOT THIS!" or something stupid like that with again no phone number to contact and a DO NOT REPLY email address.
Wednesday - So I replied to email@example.com asking for an update from a human.
I get an automated reply stating.
Proxy Commenter commented:
'My name' <my company email account> either does not have access to this issue or does not have a valid account.
I have spent $77,000.00 with Atlassian so far in 2019 and I can't get a human to respond to a simple request where I WATCHED A DEMO AND SAID YES I WOULD LIKE TO DISCUSS!!!!!
How appalling is that!
I'm so sorry for the experience you have had. I love that you are interested in Jira Align and would be happy to share more. I am def a human, although sometimes without coffee I may be more like a robot, but am happy to answer any questions you might have. I found your email so will send you a quick email to get a call set up.
Thanks for being an Atlassian customer!