I sat through an online demo of JIRA Align.
Within minutes I received a ROBO email from Mariam Balaparya <firstname.lastname@example.org> saying that they noticed I view a demo and asked if they could schedule a time to "understand what is driving my interest in JIRA Align".
I responded back within 9 minutes that YES! I would love to chat about it and went on to provide a synopsis of what we would use JIRA Align for and provided my contact info.
No reply that day.
Weekend rolls through no reply on Monday. I sent a follow up email to Mariam. No reply.
Tuesday no reply. Giving up on Mariam if she is even a human I went to the support website and filled out a request for some human to contact me regarding Align since I have had no luck with Mariam.
I received a ROBO automated reply "WE GOT THIS!" or something stupid like that with again no phone number to contact and a DO NOT REPLY email address.
Wednesday - So I replied to email@example.com asking for an update from a human.
I get an automated reply stating.
Proxy Commenter commented:
'My name' <my company email account> either does not have access to this issue or does not have a valid account.
I have spent $77,000.00 with Atlassian so far in 2019 and I can't get a human to respond to a simple request where I WATCHED A DEMO AND SAID YES I WOULD LIKE TO DISCUSS!!!!!
How appalling is that!
I'm so sorry for the experience you have had. I love that you are interested in Jira Align and would be happy to share more. I am def a human, although sometimes without coffee I may be more like a robot, but am happy to answer any questions you might have. I found your email so will send you a quick email to get a call set up.
Thanks for being an Atlassian customer!
Due to recent challenges of most companies having to move to virtual and remote PI planning events, the Jira Align Solutions Architects wanted to start to capture some best practices and FAQ Table of...
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