Time Submission Metrics export not functioning properly

Karl Pfeiffer September 7, 2021

When attempting to export data using the Time Submission Metrics export on the Time Tracking->Reports page, the data exports as a corrupt .xls that returns the following error when attempting to open (pic 1 attached). When referencing the error log listed, this is the contents of the log: 

"XML PARSE ERROR: Missing end-tag
Error occurs at or below this element stack:

Note that with multiple attempts to export in a row without changing parameters, the file size seems to randomly differ (pic 2). Previous workaround for this issue was to split the export into smaller date ranges and manually combine the files, but this no longer works and now delivers the same error.


pic1.PNGpic 2.PNG

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Mark Cruth
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 7, 2021

Hi @Karl Pfeiffer! Thanks for reaching out! Unfortunately I don't think we'd be able to troubleshoot this very well on community (based on what you shared, it definitely looks like it could be a bug). I'd recommend submitting a support ticket to:


This way a support engineer could help you troubleshoot and resolve your issue. 

Hope this helps! 

Karl Pfeiffer September 7, 2021

Thanks Mark, will do

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