Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Ticket deleted from Jira but still showing in Jira Align

Hello, could you please help investigate/fix this issue


  1. Syncing a ticket from Jira to Jira Align
  2. Delete the ticket in Jira
  3. The Ticket in Jira Align still exists under same epic
  4. Expected Behavior: the associated Jira Align story should also be delete automatically 

1 answer

1 accepted

2 votes
Answer accepted
Jennelle Stearns
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 01, 2022

@Vijay Uskamalla Jira Align won't automatically delete the story unless you have the Delete Item Status configured under Admin - Jira Settings - Jira Setup.  If you have this field configured, then when you delete in Jira, it will also permanently delete in Jira Align.

If you don't want it to immediately permanently delete in Jira Align, then this field is left blank, and you have to go to Admin - Jira Management - Jira Deleted Issues.  You have to run this (I would recommend you don't run this during peak times since this is API intensive) and it will provide you a list of all the items that have been deleted in Jira, and then you can decide how you would like to handle it in Jira.

More info about Delete Item Status field:

More info about Jira Deleted Issues:

Hi @Jennelle Stearns

We don't have the deleted status in our Jira instance and we are looking for a direct action to delete the Jira Align story from JA when it was permanently deleted from Jira.

Jennelle Stearns
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 05, 2022

@Vijay Uskamalla Then your option would be to go into Jira Align and go to  Admin - > Jira Management - > Jira Deleted Issues and schedule to run it.  Once it has finished running, you can select the items you would like to have deleted from Jira Align.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events