Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,459,749
Community Members
 
Community Events
176
Community Groups

Hello,

When the story moves to In progress in Jira -> Status of Feature in JiraAlign changes to In progress but not in Jira? Could this be due to sync issues between jira and Jira Align, if so how do I troubleshoot? Kindly suggest.

Thank you!

2 answers

1 vote
Sam Tsubota Atlassian Team Aug 12, 2021

Hi @Abhinav Reddy , I suggest checking the state mapping in the Jira Connector for the Jira project that your features (Jira epics) are syncing with. In the Administration console, navigate to Jira Settings under Connectors. On the Manage Projects tab, click on State Mapping on the right of the row associated with the Jira project where the features (Jira epics) are created/synced with Jira Align. 

Screen Shot 2021-08-12 at 2.10.56 PM.png

In the pop up window, select Features in the drop. Below the dropdown, the Jira Align feature states need to be mapped to the corresponding Jira state for Jira epics. This ensures that when the state of the feature is updated in Jira Align it will sync with Jira and that correct status is set for the Jira epic. If the states are not mapped, you will need to map them and then click on the Update button. This also needs to be done for stories for your Agile team projects which can be accomplished by selecting Stories in the dropdown menu and following the same steps.

Screen Shot 2021-08-12 at 2.16.16 PM.png

0 votes

I would start with the Audit Log for the Feature.  You should see an entry that says something like "Feature Set to in-progress by Story 123123".  Above that may be an error message is it is unable to map Jira Align "In Progress" to a Jira Status.

Hello Allan,

 Thanks for the reply! I see the logs but don't see any Error messages.

Thank you.

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events