Status Mapping

[Johnny Ringo]

I have a problem that seems like it should be simple but I’m stumped. I have my epics globally mapped in Align to accepted for a jira status of done, but they are still showijg as the initial status and not changing. Bidirectional functionality is implemented. Any assistance would be most appreciated!

[Zohaib Arshad · Accepted solution]

 you're experiencing an issue where your epics in Jira Align are not updating their status to "Accepted" even though they are mapped to a Jira status of "Done". Here are a few steps to help troubleshoot and resolve this issue:

1. Verify Mapping Configuration:
- Ensure that the status mapping between Jira and Jira Align is correctly configured.
- Go to **Administration > Jira Settings > Jira Status Mappings** in Jira Align and double-check that the Jira status "Done" is correctly mapped to the Align status "Accepted".

2. Check Synchronization Settings
- Ensure that the synchronization settings between Jira and Jira Align are properly set up.
- Verify that the synchronization job is running as expected. You can do this by going to Administration > Connectors > Jira** and checking the last run time and status of the synchronization job.

3. Verify Epic Status in Jira:
- Make sure that the epics in Jira are indeed marked as "Done". Sometimes, there could be a discrepancy between what is displayed and what is actually saved in the system.
- Check if there are any additional custom fields or statuses in Jira that might be affecting the sync.

4. Review Synchronization Logs:
- Check the synchronization logs for any errors or warnings that might indicate why the epics are not updating as expected.
- Logs can often provide detailed information about what went wrong during the sync process.

5. Check Permissions
- Ensure that the user account used for synchronization has the necessary permissions to update epics in Jira Align.
- Verify that there are no permission issues preventing the status update.

6. Manual Refresh
- Sometimes, a manual refresh can help. Try triggering a manual synchronization from Jira Align to see if that updates the epic statuses.
- Go to Administration > Connectors > Jira > Manual Sync and run the sync for the affected projects.

If the above steps do not resolve the issue, consider reaching out to Atlassian support or the community for more detailed assistance. Providing specific details and screenshots of your configuration and logs can help others diagnose the problem more effectively.

[Steve Sauser]

@Johnny Ringo This is not an uncommon question, it would seem logical that the Status itself would be the triggering mechanism, however that is not how Jira Align functions.  

Accepted is updated in JA based upon having a Resolution Date in Jira.  The Jira workflow needs to have a post-function which sets the Resolution Date (in Jira) equal to the date the status is updated to the final step (you indiciated "Done").  

It is also important to ensure that the workflow (if it is allowed to move from Done to any other status) has a post-function which will clear the Resolution Date if moved away from Done.  

Please work with your Jira Administration Team who should already be versed in how to set and clear these values using post-functions. If they do not have this knowledge they can submit a support request or could search the Jira Community for answers and/or submit a question.  

• Support would be the most helpful though.