State mapping error

Johnny Ringo
Contributor
June 19, 2024

When I click state mapping through settings/manage projects tab on any imported project I get the following error:

 

none of your issue types’ states sync bidirectionally for this connector. to map statuses from jira align to jira, allow a bidirectional sync on the jira setup tab”

 

I provides me with the option to go to  Jira setup tab and I have confirmed all ALL issue types on this tab have bidirectional selected. I have also resynced the configuration multiple times with no change.

a previous member had this same issue and an atlassian employee provided a document on how to map statuses. That is not my issue, I have gone through all those steps and am still gettting this error. The error is showing even though I have set the option correctly in the Jira setup tab:

2 answers

0 votes
Shane Gallen
Contributor
June 21, 2024

Hi Johnny, Are you able to share a screen shot of the state mapping screen and the error?

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