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Some users not able to login Jira Align and finding 500 internal server error; how to fix it?

Vinay Sharma
Vinay Sharma April 28, 2021

Some users not able to login Jira Align and finding 500 internal server error; how to fix it?

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Tom O_Connor
Tom O'Connor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 28, 2021

@Vinay Sharma I recommend creating a support case so that more information and details on the error can be captured and understood.

There are several possible scenarios as to why someone is getting a 500 error including but not limited to SSO, browsers, roles and settings.  

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