Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Jira->Jira Align Feature Owner Sync Uses Deactivated Account


I have set all of my Deactivated users to have "(Inactive)" as part of their last name in Jira Align to provide visibility to the use of deactivated accounts.   We have some users that have an active account and a deactivates account.   The deactivated accounts have a dummy email address so there should be no link back to Jira.   However, we are seeing instances where the Owner of a Feature is set to the active account in Jira Align and on the next Jira->Jira Align sync, the Owner of the Features is set back to the deactivated account.

Has anyone witnessed this behavior in Jira Align?   Any suggestions?


1 answer

1 accepted

1 vote
Answer accepted
Connie Crabbe
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Sep 16, 2021

Yes, I am all too familiar with this issue.  I'm not on the Atlassian team, but I've worked with Jira Align/Jira for 3+ years.

There is a workaround but no permanent solution yet from Atlassian.

The account that gets created in Jira Align from Jira is also associated with that issue that synced over.

What you need to do is keep the Jira created account and make that one the Active account.

Transfer all the Teams, Programs, etc to the Jira created account.

If the user has Epics, Features, Stories in Jira Align that were created under their Jira Align created account, this will have a different email address.

Export (for example) all the Features in Jira Align that the person in questions is 'Owner' for.  You'll see that their email address is different than what is on their active account (the one created by the Jira connector).

Update their email address to match their Jira created account and Import the spreadsheet.  The user will be able to update the Features in Jira Align whether they were created in Jira Align or Jira (as an Epic).

Hope that helps.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events