You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
We have Jira Cloud with a Jira Align Integration. We had sync issues with sprints that needed manual correction which has been completed. To check that the sync is working properly, I would like to manually sync one project.
Instructions on 10X: Jira Management Settings:
We do not have a "Sync Board Now" button on the Jira Sprints tab.
Following instructions given during our migration, I tried the following:
Jira Settings > Jira Integration Tab > Select the Project > Select the board to sync > Yes
From that point, I should be able to select the "Run" button however it isn't there anymore.
I'm a Super Admin in our system, I checked with another Super Admin that was able to run a sync on 7/29/22 at 4:48 PM and she doesn't have the "Run" button either.
Where did the button go and how do we get it back?
Rebecca (Becky) Hylek
@Rebecca Hylek , I know you stated you are a Super Admin, but I would double-check the role and verify that you do not have the READ-ONLY MODE toggle on next the to following under the Administration section for the role
I have noticed that if a Board has no Sprints synced from Jira then you sometimes need to press the Auto-Sync Jira Align Sprints now button to make the Sync board Now button show up. I have not done enough investigation to determine the exact circumstances that cause this, but you might give it a shot.
Usually, several of the buttons on the Sprint Tab disappear when Run Sync Now is pressed and return when the operation completes. I think there may be a certain error where the sync does not complete properly and the buttons never reappear. Pressing the Sync Future Sprints button restores all the buttons when it completes normally.
That is what I believe was happening, but I cannot reproduce now.