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How to unlock JIRA align account / locked out

Stacey Heldt July 13, 2020

How do I unlock my JIRA Align account.  I'm locked out. 

 

Is my login password the same across JIRA align and JIRA core and confluence?

 

2 answers

2 votes
Esme Rue July 13, 2020

Hey Stacey, your login password is dependent on how your Jira Align instance is set up.

You have two options if you are locked out:

  1. Contact your Jira Align admin to reset your password.
  2. If you have a single sign on link (SSO), you could access Jira Align that way as well.
Oyieko Jeff
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March 5, 2024

Re; my accont has been locked.please unlocked it

0 votes
Kit Friend
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July 13, 2020

Just answering the core/confluence bit - they're not integrated currently. If your admin has setup SSO for your company with both the Jira/Confluence instances AND Jira Align then you'd need to go via whatever internal processes are in place. I assume based on the question this isn't the case though :) 

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