Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How to find open work items in worktree?


 I see that there are several open work items in work tree. I have filtered it based on 3 teams and a PI. But, how do I locate those open work items in Jira Align? PFA screenshot.

Thank you.

Screen Shot 2021-09-29 at 5.09.27 PM.png

2 answers

@Abhinav Reddy 


Most commonly, ones inability to find the items displayed on the work tree report is as a result of "Multi Program" use.  Do the items you are looking for have an "org chart" icon next to them? 

If Yes: 

Check the parent work item to ensure all programs are associated to the item as appropriate


If No: 

The item is likely missing a key assignee/field. 


I would suggest that you use the global search option in Jira Align to find the items and then investigate why they are unable to be found more easily. 

Pticure 9.PNG

Remember if using the ID number to include the pound sign (#) on the search line"

Picutre 10.PNG

of NOTE: 

If you are not a member of the owning program or team you may not be able to find the item using global search and if you do you may NOT be able to click/action the item once found. 

If this is the case, discuss the need with your system admin/person in charge of data access for Jira Align.

0 votes
Allan Maxwell
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 29, 2021

The first step is to expand the the region at the bottom of the page ...I can't tell if you have done that, but it can be hard to see the little plus sign highlighted in my first screenshot.  From there, I typically look at the Progress bar for items that are not complete and drill in from there.  You can also see the status on the far left.  The colors are reflected in the legend as shown below.


Screen Shot 2021-09-29 at 7.16.14 PM.png

Screen Shot 2021-09-29 at 7.19.29 PM.pngScreen Shot 2021-09-29 at 7.20.22 PM.png

Hello Allan,

 Thank you for the response!

 I've tried this way but couldn't find those open items using this method. Could you please suggest an alternative?

Thank you.

Allan Maxwell
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 01, 2021

@Abhinav Reddy Can you provide a larger screen shot so I can see what you are seeing? 

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events