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Get email address instead of a accountId from users which are synched between Jira and Jira Align

Hi all! :-)

Our company is working with Jira as well as Jira Align. For application and reporting development purposes we extract all users from Jira Align with the rest/align/api/2/Users GET request. 

After extracting all users, we noticed that not all users have an email address filled in the 'email' field. 

For example:  "email": "5c5879174xxxxxxx

We know this is the accountId of users. So if we use this accountId to find the corresponding users in Jira, we are able to extract the email addresses from Jira. However, it would be more convenient if we could just extract them from Jira Align directly.

Is there some sort of setting in Jira Align which needs to be enabled to synchronize the email addresses from users instead of their accountId's?

Thank you in advance!

Kind regards,



1 answer

1 accepted

1 vote
Answer accepted
Rich Sparks Atlassian Team Nov 04, 2020

Are you using Jira Cloud? This sounds like a problem we see when integrating Jira Align with Jira Cloud, and email address is not public in the user's Atlassian ID profile.

This article by Don Miller in the Align team explains what causes the problem and how to address it.

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