When users are brought into Jira Align with their Jira Issues, their email addresses also come from Jira. Jira Cloud users need to take action to allow Jira Cloud to share their e-mail address with Jira Align.
Jira Cloud users who are assigned issues that will be coming over to Jira Align should update their Atlassian ID and make their e-mail address visible to "Anyone". This will avoid login difficulties and cleanup later.
You can access your profile by going to id.atlassian.com to make your email address visible:
Users that don't take this action will find they have difficulty logging in to Jira Align since they will be represented twice. Jira Align Admins will see them represented twice. Admins can deactiveate the People record with the strange e-mail address for the user to be able to login to Jira Align.
Due to recent challenges of most companies having to move to virtual and remote PI planning events, the Jira Align Solutions Architects wanted to start to capture some best practices and FAQ Table of...
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