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Commit to a Dependency Error: Forbidden resource can't be accessed

We have a Program Agile Team with a dependency on different Program Agile Team. 

Scenario:

Requesting Team A created the dependency and is part of Program X, dependency is needed by PI 23.1.4

Depends on Team B which is part of Program Z

Scrum Master of Team B would like to commit to the dependency and has entered the correct PI in the box "Committed By" box

Selects Save; Error: Forbidden resource can't be accessed

Troubleshooting Steps:

1. Verified Jira Align User Permissions:

  • User Role: "Program Lead"; the Program Lead role has permission to manage dependencies
  • Verified user role is Program Lead

2. Verified Team Membership:

  • Confirmed user is member of Team B with the role Scrum Master
  • Confirmed user is member of Program Z

3. Verified Platform Settings (Platform > Team > Manage Dependencies)

  • See screen shotDependeny_Commit Screenshot_12162002.PNGDependency_Forbidden Resource Msg_12162022.PNGDependency Combinations_12162022.PNG

4. Checked Jira Cloud Permissions:

  • Confirmed user is member of Team B project with Administrator permissions
  • Confirmed Align Integration user is member of Team B

 

 

1 answer

1 accepted

2 votes
Answer accepted
Heidi Hendry Atlassian Team Dec 18, 2022

Hi Rebecca,

Please can you log a support ticket for this question

support.atlassian.com

ALIGNSP-16991 has been submitted.

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