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Bi-directional sync of Tasks between Jira & Jira Align

Dear All,

As I understand, Tasks, in Jira sits at the same level that a story sits. When integrating with Jira Align, Tasks in Jira are mapped to stories in Jira Align - i.e. Task in Jira will be created/synced as stories in Jira Align with a story type set/mapped to Task

This will ensure that the task, if updated in Jira will be synced back in Jira Align.

If we have got a bi-directional sync working between Jira & Jira Align, then in this scenario, if someone were to update the story (with the type = Task) in Jira Align, will this update be synced back from Jira Align into Jira and will the connector recognize which Task to update in Jira, even if in Jira Align it has been created as a story with the type = Task?

I would imagine it would look out for the Jira issue id to sync the updates and as soon as it finds the issue id, it wouldnt matter if it is a story or a task issue type in Jira? But wanted to get some confirmation on the above understanding?


Thanks in advance.


Mit Tolia

1 answer

If you map an issue type under the "custom issue type" tab under Jira Settings, that will follow the Story workflow mapping and settings as if it were a Story.

Just as you stated, if you have an issue type in Jira, TASK, and you map it under the "custom issue type" tab, it will come into Align as a Story of Type XXX(being whatever you use within the dropdown in that setting).  It will sync bidirectionally, if you have that setting enabled for Story.

I have used this many times with clients who have multiple issue types they need to sync and are at the same level as a Story.

Tim Keyes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 13, 2023

Agreed with the answer here!  You can find more details on Custom Issue Sync here:

Like Shannon Wright likes this

Yes also agree - an issue type in Jira = Task can be synced at story level in Jira Align.

"tasks" in Jira Align which sit under stories can be bi-directional synced with sub tasks in Jira.

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