Making a Ticket from the Web & Other Halp Improvements

[#1]

Oftentimes our best product updates are not derived from our team, but from our amazing customers. We love getting to hear your ideas and make them a reality. That’s why we’re excited to share some recent product enhancements to the Halp Web UI that were inspired by your feedback. ♥️

📇 Making a Ticket from Halp’s Web App

Before, Agents couldn’t create a ticket inside the Halp web app without assigning it to themselves. For the odd request that came through as a phone call, or a quick in-person ask, there wasn’t a great way to capture those asks without burdening the requester.

Now, Agents can quickly create a ticket in the web on behalf of a team member without making themselves the requester. We even added a little 🍒 on top by introducing a new hotkey. When in the web app, just hit "c" on your keyboard to easily kick off ticket creation.

🗑 Bulk Recipe Delete

Have multiple recipes you want to archive? Now you can!

Just go into your Web View Settings > Recipe Builder > click on the squares to check off multiple recipes and Archive them all at once!

📧 Email Customizations (for premium tier only)

Halp is all about offering a simple experience right out of the box, but from time to time we love to offer our Premium users fun new ways to tailor Halp to their liking. Many of you asked for the ability to customize your Closed Ticket Response to requesters, and we heard you. That’s why we now have a section in the Email settings tab for Premium Tier users that allows you to modify this message, or remove it altogether.

If you’re a Standard user who’s curious about some of our Premium Tier offerings, you can learn more about our pricing plans here, or feel free to schedule a demo to see some of these features in action.

Note: all appearance and messaging settings are premium tier only features

🙋‍♂️ Customer Feature Requests in Product

Is there something you want to see in Halp? Well now you can let us know directly from the Halp web interface! are in the flow of work and think of something you’d like to see you can drop us a line by going to the bottom right corner of your Halp Webspace and click on “Need help?” then look for “Submit a feature request”. This then add your feature request automatically to our product team’s board to work on.

We’ve already had customers notice it and say “This is great! 😁”, give it a try and let us know what you’d like to see!

Don’t have Halp but want to give some of these new features a spin? Sign up for a demo or start a free trial today!

[Carlos Garcia Navarro]

This is great, thanks for sharing, Tori! Is there a place to make feature requests? :-)