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Halp - Conversational Ticketing Help Desk for internal requests

From the Halp Team

Howdy! 👋  We’re Halp, a conversational ticketing help desk for all of your internal requests in Slack (and soon to be MS Teams!).

We’re excited to be a part of Atlassian, adding to the community and getting to know all of you a bit better!

As a customer-first organization we absolutely love feedback! Please use this space or our Slack Community to drop us a line or ask us some questions.

Join the Halp webinar to see it in action!

 

History of Halp

We launched Halp in April of 2019, but our story began 3 years ago. Our insight was that message-based communication is fundamentally changing how we work. A shift in the communication layer within the workplace means there is an enormous opportunity to build new ways to track and manage work. Over the past few months, this shift in how we collaborate has accelerated alongside the necessary increase in remote work. Improving how teams communicate and collaborate is more important now that ever. 

We started building on top of the Slack platform in 2017 and honed in on the opportunity to rethink help desk ticketing in a message-based world. Our initial focus was on IT teams, designing a delightful experience for the commonplace #ask-it channel using an emoji to elegantly capture a ticket in a thread. We integrated with Jira Service Desk and Zendesk so that organizations big and small could get up in running in minutes without having to change infrastructure. 

As we grew, something incredible happened. Many different teams outside of IT started using Halp to track their requests. DevOps, Security, Finance, SalesOps, Legal, and many more saw how simple it was to take all the random DMs, emails, and messages and track them in Halp. We are so proud to work with the thousands of amazing teams at forward-thinking companies including Adobe, Showtime, Strava, GitHub,G2 ClassPass, and even the internal teams at Slack. 

Learn more about Halp and sign up for a webinar on September 24th!

5 comments

Mohammed Amine Community Leader Sep 28, 2020

Great story. Unfortunately missed the webinar. Is there any recording? 

Tori Stitt Atlassian Team Sep 28, 2020

@Mohammed Amine - you can check out a recording of it here: https://www.atlassian.com/webinars/it/insight-into-halp 

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Mohammed Amine Community Leader Sep 30, 2020

Thank you @Tori Stitt 

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Tamanna Godara Community Manager Sep 30, 2020

Hello Halp 👋 

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LarryBrock Community Leader Oct 07, 2020

Welcome @Tori Stitt and the rest of your Halp team to the Atlassian family and more importantly, the Atlassian Community!  I'm very much looking forward to learning about your awesome app and get up to my elbows in it.

Cheers!

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