Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

GitHub integration sync failed for some repositories


We have integrated JIRA with GitHub using a DVCS account, as the documentation suggests. For the same GitHub accounts, most of the repositories are successfully synced, but for some we get an error saying "sync failed".

It is obviously not about bad authentication, because most repos do work.

What could be the reason?


1 answer

0 votes
Daniel Eads Atlassian Team Jul 06, 2018

Hey Moshe,

I've seen this happen before when setting up repos for the first time or syncing a lot of large ones. Let's see if this is your issue!

Github has an API rate limit that can easily be tripped by trying to pull the commit history (what Jira does when syncing a repo). Your account has 5,000 requests per hour before Github starts rejecting API calls. Using a curl command and the credentials for the user you're syncing with in Jira, you can see if the rate limit has been tripped. I've had luck in the past contacting GitHub through their contact form to ask for a temporarily higher limit while the first-time syncs for all the repos complete.

Hope this helps,

Thanks, Daniel, I will try that.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in DevOps

Step up your DevOps game webinar Q&A series - Questions answered!

  On October 21st, 2020 we hosted a webinar titled,   Step Up You DevOps Game with 4 Key Integrations for Jira and Bitbucket. We had a great showing and high engagement, but that meant th...

101 views 0 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you