License for 10 users

Deleted user Feb 17, 2015

Hello support,

I have connected our Jira, Fisheye and Confluence. So when I create a User in Jira, he is automatically in Fisheye and Confluence. That's really nice. But our License for Fisheye is only for 10 users.

Fisheye dosen't start anymore, because it has 17 users included. (Because we have 17 users using Jira.)

We don't need an account for everyone working in our Company on JIRA or Conflunece in Fisheye.

So, is there a way, that we can use fisheye with license for 10 users? I can not delete that Users, because i have to delete everytime a new person creates an account on Jira. Thats not the way like i will do the usermanagement. Maybe there is something easier? Or can you give me another license? Because we don't need more than 5 repos and 10 committers, a bigger license is not a good option.

Greetings from Germany

Matthis Will

RiskIdent GmbH

2 answers

1 accepted

0 votes
Accepted answer

Hi Matthis,

There is no need for another license for FishEye - you can have only a set of JIRA users added in FishEye. Please allow me to instruct on how to do this:

  1. In JIRA create a new group (e.g. "fisheye-users").
  2. Add to the group created above only the users you want to have access in FishEye.
  3. In FishEye go to Administration > Authentication, edit the JIRA Authentication you configured, click in Next to go to the screen where you select the groups and, in the right panel, leave only the fisheye-users group you created in JIRA. Save and synchronize it.

With the instructions above only the users contained in the group you created will be added to FishEye, so you won't have problems exceeding the limit anymore.


Gustavo Refosco

Deleted user Feb 17, 2015

Perfect, thank's a lot. :-)

Hey Matthis,

I was just having a look at my Fisheye 3.2.3 for you to see how you could solve this issue.
Despite the way JIRA solves this using an "Access JIRA" permission that grants you flexibility to remove people from being counted against the license, the way you could do it in Fisheye would be as follows:
Within the administration find "Authentication" amongst the Security Settings on the left. In there, you should have the setting . This goes hand in hand with having JIRA/Crowd set as your user directory which I assume you have.

Would it work as a solution for you to set this to false?

As for your license, does it not start at all or are you just not able to work with it?
I'm not entirely sure if you can simply delete users out of Fisheye and without also deleting them from Crowd and fixing your license issue but you can surely test this yourself quickly. smile

Greetings from Düsseldorf!


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Jan 15, 2019 in Statuspage

Introducing Statuspage Getting Started guides! First up: What is Statuspage?

Over the next several weeks we'll be sharing some of our Getting Started guides here in the community. Throughout this series of posts, we'd love to hear from customers and non-customers ab...

265 views 4 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you