I am trying to update my evaluation license for Fisheye and Crucible. I am being asked on the website for the Server ID, to generate the license. However, I cannot log in to admin, to get the information. I have tried to reset the config.xml, to reset the admin password, but that does not work.
Please confirm you've followed all the instructions contained at https://confluence.atlassian.com/display/FISHEYE/How+to+reset+the+Administration+Page+password+in+FishEye+or+Crucible.
The hash provided in this document will set the Administrator password to admin. This is the password-only Administration account you can access by clicking at Administration in the bottom of the page:
Please remember to restart FishEye after changing the hash, as it will only take effect after a restart.
Please also ensure you are editing the correct config.xml, as you may have one under your FishEye install directory and under your FISHEYE_INST directory, which is the directory where the FishEye data goes. Check wheter or not you have an environment variable called FISHEYE_INST, as this should point to your data directory. If this is not set, FishEye must be using the config.xml under the install directory.
The following KB describes how to reset the admin password;
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