Deleted users still appear in UI

Somehow duplicate users were created in our system, e.g. JSmith and jsmith. We've deleted the correct dupes and yet both users still appear in the "Reviewers" drop down list when creating a review. What else must be done to remove these users completely? We are using a 5 person starter license and are still running with the embedded database.

1 answer

Best thing is to not revome users at all! Chances are you are ending up in a total mess in the end. I had a discussion giong on here about this and basically the conclusion was to not remove users:

Oh, and try to avoid messing with the database (which might be an Idee popping up right now).

Sorry to say this. Hope it kinda helps anyway.

EDIT: I am just recognising this now, but you are talking crucible while I was taking JIRA. I guess the answer is still valid as the approach would be quite the same.

Thanks but that really doesn't help. Having almost identical users (FBar vs. fbar) is confusing and error prone... there must be a better way.

Suggest an answer

Log in or Join to answer
Community showcase
Alexey Matveev
Published Saturday in Jira

How to run Jira in a docker container

Everything below is tested on Ubuntu 17.10. I prefer to use Jira in a docker container because: 1. I can install Jira with a couple of commands. 2. I can start and stop Jira just by starting and s...

118 views 2 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot