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What is the right timeframe for "accept solution" reminder emails?

Monique vdB Community Manager Apr 20, 2017

How soon do you think users should get a reminder email to revisit their question, review the answers, and mark accepted solutions? Two days? Seven days? Other?

Would love your thoughts!

3 answers

1 vote

I'd tend towards a week, as people do things like have a couple of days off here and there.  Over a weekend is long enough though.

That's assuming I got any emails from the site at all though...

0 votes
Monique vdB Community Manager Apr 24, 2017

Well I never got one for this, so... maybe these are not working at all yet.

0 votes
Monica Lao Atlassian Team Apr 20, 2017

I'm thinking 2 days may be a reasonable time frame.  It'll give others an opportunity to respond and a reminder sent if an acceptable solution isn't marked.

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