What is the right timeframe for "accept solution" reminder emails?

How soon do you think users should get a reminder email to revisit their question, review the answers, and mark accepted solutions? Two days? Seven days? Other?

Would love your thoughts!

3 answers

1 vote

I'd tend towards a week, as people do things like have a couple of days off here and there.  Over a weekend is long enough though.

That's assuming I got any emails from the site at all though...

0 vote
Monica Lao Atlassian Team Apr 20, 2017

I'm thinking 2 days may be a reasonable time frame.  It'll give others an opportunity to respond and a reminder sent if an acceptable solution isn't marked.

0 vote

Well I never got one for this, so... maybe these are not working at all yet.

Suggest an answer

Log in or Join to answer
Community showcase
Monique van den Berg
Published Feb 15, 2018 in Feedback & Announcements

How to earn badges on Atlassian Community

You may have visited your profile and seen a tab called badges. (If not, click on your avatar and View profile > Badges will get you there.)  But what do the happy little circles mean,...

7,077 views 18 26
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot