What is the right timeframe for "accept solution" reminder emails?

How soon do you think users should get a reminder email to revisit their question, review the answers, and mark accepted solutions? Two days? Seven days? Other?

Would love your thoughts!

3 answers

1 vote

I'd tend towards a week, as people do things like have a couple of days off here and there.  Over a weekend is long enough though.

That's assuming I got any emails from the site at all though...

0 votes
Monica Lao Atlassian Team Apr 20, 2017

I'm thinking 2 days may be a reasonable time frame.  It'll give others an opportunity to respond and a reminder sent if an acceptable solution isn't marked.

0 votes

Well I never got one for this, so... maybe these are not working at all yet.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 10, 2018 in Feedback & Announcements

August 2018 Community Awards

I'm so excited that it's time for another round of Community Content Awards! I really love the opportunity to recognize some of the awesome Community Champions and community members who are...

1,300 views 28 27
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you