Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customer issues and feedback loop/forums Edited



we have been trying to improve our CS process and collect feedback at the same time.

We were looking at Customer Case(CC) as we like the stackoverflow/forum-like up-voting on feedback from customers. But CC limits us to one forum per project, which in our case would leave us with 8+ projects just for our basic use case.

We'd have locations for internal and external users to leave feedback and create issues, but also a location for specific user groups(that leave feedback in their own locations, but they get collected in one location, identified by tags etc). With CC I'd have 1 internal feedback, 1 internal issue, 1 external feedback, 1 external issue, 1 group feedback, 1 group issue, 1 sub group issue and 1 sub group feedback project, that's way too much.

What we are hoping for is 1 internal feedback and issue project, 1 external feedback and issue project and 1 group feedback and issue project(with different portals for sub groups). In both cases most of the ticket flow would be handled by automation.

One thought was to use CC with the 8 projects on another JIRA instance and sync it with our main instance to reduce clutter, but thats less than ideal and will cost way more, just for CC and the sync.

Has anybody else created such a similar flow or had this issue? We are happy for any advice or help we can get.


0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Feedback & Announcements

The 2020 Content Awards

Happy New Year, Atlassian Community! In 2020 we all had to learn how to connect, share, and learn in an entirely different way. After a year of so much bad, we deserve to celebrate some good! The...

1,903 views 40 68
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you