Community Email Notification Subject Line Length

Rachel Wright Community Champion Apr 11, 2017

Greetings, I know email notification functionality in general is being discussed on other threads, but I wanted to talk about a very specific piece of it:  the subject line.

Each message's subject line begins with: "[Atlassian Communty] "

Example: [Atlassian Community] New answer available in JIRA

Can you remove "[Atlassian Community] " in the subject line?  The "FROM" value is "Atlassian Community" so there's no need to display it twice.  Those 22 characters could be used to display more of the real subject line (which hopefully will one day be related to the question/discussion/article, rather than today's generic "New answer available..." copy.

Here's how this looks today in both a destop email client (Thunderbird 45.8 on a Win 10 machine) and on a smart phone (Samsung S7).  A lot of wasted space is taken up by the beginning of the subject, especially on a mobile view.

Desktop View:

desktop-mail.png

Mobile View:

Screenshot_20170411-090701.png

Thanks for considering!

2 comments

Thanks for this! Great point.

And if the post's title could be used instead of "New question" that would make it easier to triage all these emails

I would even go as far as putting the message in the email body. There's currently only a username and a link.

I would Like that comment but apparently that feature is not available!?

 

Comment

Log in or Sign up to comment
Community showcase
Published Oct 31, 2018 in Feedback & Announcements

November monthly challenge badge is now live!

Ready for another challenge? This month we're challenging you to share your knowledge and answer questions. We're calling it Knowvember! (And by we, I mean me. You can blame me.) To earn this ...

380 views 6 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you