Welcome to the family, Halp!

May 12, 2020

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Hi Atlassian Community!

We’re excited to share that we’ve acquired Halp, a conversational ticketing solution for teams who love Slack.

Halp turns Slack into an internal help desk solution that works for any team that fields questions via workplace messaging – like IT, Security, Legal, Finance, and Support, just to name a few. Once you add Halp to your Slack workspace, you can use a simple emoji reaction to turn any message into a ticket that tracks the progress and outcomes of inbound requests. It’s an easy, lightweight way to manage requests that gives users the option to configure a custom workflow underneath it, or simply use the default. Either way, Halp ensures requests are routed correctly and facilitates prompt resolution without leaving Slack.

You can get the full story behind the acquisition on our announcement blog.

Questions? Comments? Share your thoughts with us here and visit their community for product questions!

11 comments

Congratulations!

Hi @goldsmith ,

Awesome that's great news!

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ok so we NMI....where is Atlassian going with this? It certainly is potentially a very good move and I would love a better IM interface into our JSD ticketing system. Halp seems to offer that. One requirement for me would be Teams integration as we do not Slack at work.

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Welcome to the Team family

Welcome Halp team! Didn't know about Halp until today but I'm very happy to see this addition to the Atlassian suite of tools and excited to start using it.