Don't worry this is no sales pitch - I typically know my Way around challenges with integrating the Atlassian Apps into different authentication structures;
As well as using Jira Servicedesk to facilitate customer support, including lots of automation tips.
Always happy to help on any of these topics -
Other than that, I live with my family (two kids) just outside of Berlin, Germany - so it never gets boring :-)
Also an avid runner ...
All the best from sunny Berlin!