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Pedro Fonseca September 11, 2018


I am responsible for the Service and System integration in Hospitality company, which supplies several thousands of customers.

We are using Atlassian products in our Development teams, customer support, Internal IT and also to all other employees of our company, with Confluence.

We are at this stage 'merging' our JIRA and JIRA Service Desk instances and will try to get more collaboration from the teams and interaction, benefiting from having these systems linked to each other.

Hope I can get some good information about this and other ways to work from this forum.



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Christoph Schötz
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September 26, 2018

Hi @Pedro Fonseca,

thank you very much for your post. Have you seen @Joey post and @Renee McKechnie answer here?

Maybe you can set up a call with them to share and get some insights?

In case of any need for consultation services, we are always happy to offer our services as an Atlassian Platinum solution partner - feel free to drop us a line to atlassian[at] ;)

All the best to you,


P.S.: Merging and connection JIRA and JIRA Service Desk sounds like a great idea - do you also have separate Confluence instances/Knowledge bases you need to merge?

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