Hi there community members,
My name is Alyssa, and I work on the product marketing team here at Atlassian. My team is curious to understand why our Jira Service Desk customers decide to move from our Server to Data Center offering (or why they decide not to). We want to learn what the decision-making process was like for you and your team. Here are the types of questions I’m hoping to answer:
Why did your team choose Data Center?
Who was involved in the decision? Which teams and individuals?
What factors were most and least important in your decision?
What information and resources were helpful in making your decision? What information and resources were missing that you wish you had been able to use?
What is the upgrading experience like?
If you were involved in the process, I’d love to set up a time to chat and learn more. Just leave a comment below and I’ll reach out to you directly to coordinate. And, if you’re not free to chat but have thoughts on the questions above, please feel free to share as comments below.
Thanks for your help,
Alyssa
P.S. We’re offering vouchers to the Atlassian Swag Store to thank you for your help :)
Thanks for sharing, Dan! Just sent you an email to learn more :)
We haven't yet made the move.
But we're starting to hit some performance challenges with jira and I would definitely like to make that transition.
Right now, the main reason is to manage costs. But I do think in the near future, the benefits will justify that cost increase.
Hi @Peter-Dave Sheehan , Thanks for your comment! Performance is one of the main reasons we see customers choosing Data Center. I'd be curious to hear which other Data Center features and benefits (existing or not-existing-yet) you think would help justify the higher price. Any chance you'd be up for a chat to share more? No pressure at all - I know the holidays can be an especially busy time :)
@Alyssa Warren , we just finished our move from Server to DataCenter this past weekend. I would be happy to discuss.
Hope the move went smoothly. Just sent you an email to chat further - eager to hear about your experience and how you all made the decision. Thanks!
We are in the process of preparing to make the move. I have to get funding secured to do so. Our instance has become very large and core to all work done at our institution. We are continually onboarding new departments and need high availability. while outages our rare on our server instance when they hit the phones blow up. I am happy to discuss.
Hi Brant, Thanks for sharing - just sent you an email to find some time to chat. I'd be curious to learn more if there's any types of resources Atlassian can provide to help you make the case.