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LDAP Directory stops working

We have installed crucible & fisheye 4.5.2 latest version.
currently we have trial version of crucible and fisheye.
We are using Microsoft Active Directory and configured with crucible & fisheye.
This User Directory works for some time, after few hours it's stops working and we need to disable and enable Active directory setting.
After being disabled and enabled setting, it gets work again.
We have many users in active directory but it showing only two user, for your reference I have attached screenshot.
Can you please hep me to resolve this issue.

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