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Enforcing SDLC SLA for Pull Requests

D Russell November 13, 2019

Hello and thank you for your time,

We would like to track and enforce DB schema reviews covered in our SLAs for when DEV commits PRs until DBA gives an "Approve", "Deny", or "Needs Work" for the PR in Bitbucket.

I have seen that Jira Service Desk allows for setting SLA for Jira work tickets, but didn't know if there was a way of enforcing our SLA with automated alerts inside Bitbucket or if we can integrate with Opsgenie or another in the Atlassian stack.

Currently looking at  sending payloads from Bitbucket -> Opsgenie

Opsgenie receives payload and suppresses alert until SLA time has been exceeded.

Attempting to Auto-close PR-Opsgenie-alerts when associated PR:Approved|PR:Denied|PR:NeedsWork payload is sent from Bitbucket -> Opsgenie


Example of desired process:

DEV commits PR

SLA starts

1 hour passes - no response from DBA schema reviewers

SLA alert is created for DBA reviewers.


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