We are working in DevOps mode.
Can we add a JIRA incident created in Service desk to a user story in JIRA Software so that we can complete the JIRA incident as part of Sprint?
Last time I had this kind of use-case to implement I used the Elements-app "Connect & Sync" plugin (aka. Exocet) with some "CF mappings", "synchronisations" and "operations"...
It was basically a variation over what they documented here :
You can contact their support team below if you need help with their tools :
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events