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Add a JIRA incident created in Service desk to a user story in JIRA Software

Santosh_Jogade
Santosh_Jogade Jul 26, 2019

We are working in DevOps mode.

Can we add a JIRA incident created in Service desk to a user story in JIRA Software so that we can complete the JIRA incident as part of Sprint? 

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Corentin Méhat
Corentin Méhat
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Jul 26, 2019

Hello,

Last time I had this kind of use-case to implement I used the Elements-app "Connect & Sync" plugin (aka. Exocet) with some "CF mappings", "synchronisations" and "operations"...

It was basically a variation over what they documented here :

https://doc.elements-apps.com/elements-copy-and-sync/latest/tutorials/synchronise-comments-between-a-jira-software-and-a-jira-service-desk-project

 

You can contact their support team below if you need help with their tools :

https://support.elements-apps.com/plugins/servlet/desk/portal/1

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shetty
shetty
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Jul 26, 2019

@Santosh_Jogade 

You can link the both issues with relates to under linked issues or automate create issues with the same info(JMWE Plugin) in other software project so that you can track that in sprint

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