The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
We are working in DevOps mode.
Can we add a JIRA incident created in Service desk to a user story in JIRA Software so that we can complete the JIRA incident as part of Sprint?
Hello,
Last time I had this kind of use-case to implement I used the Elements-app "Connect & Sync" plugin (aka. Exocet) with some "CF mappings", "synchronisations" and "operations"...
It was basically a variation over what they documented here :
You can contact their support team below if you need help with their tools :
https://support.elements-apps.com/plugins/servlet/desk/portal/1
You can link the both issues with relates to under linked issues or automate create issues with the same info(JMWE Plugin) in other software project so that you can track that in sprint
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.