Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Unable to delete or deactivate users

Our crowd users limit is exhausted and we are unable to go to console and deactivate or delete the users. we only see page with text box asking for new license text. 

2 answers

1 accepted

0 votes
Answer accepted


You will need to enter a 30-day evaluation license key and then delete unnecessary users. Then go to 'Settings > Licensing > Recalculate your user total'. Finally you can update the license key field with its previous value.

Please read the following KB for more details:

Hope this helps.


Thank you for response. 

When I try to generate evaluation licese key it asks for server id.

I can not go to atlassian console so can not find server id using that option.

As per KB I checked but I do not see server ID. I can find all other details like SEN, license text, history, contacts, etc but I do not find server ID.


Is there any other way to find server ID?



Yes, there is.

You will find your Crowd server ID in <crowd.home>/shared/crowd.cfg.xml

<property name="">XXXX-XXXX-XXXX-XXXX</property>

As a reminder, <crowd.home> is the directory you defined in 

crowd-webapp/WEB-INF/classes/ when installing Crowd.

Thanks for support

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events