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JIra connection with Crowd



I have a new Jira server installed in my AWS account. I'm getting below error while try to login.


2018-12-27 15:36:55,750 http-nio-8080-exec-17 ERROR anonymous 936x193x3 z0dw6 AA.BB.CC.DD, /rest/gadget/1.0/login [c.a.c.manager.application.ApplicationServiceGeneric] Directory 'Crowd Server' is not functional during authentication of ''. Skipped.
27-Dec-2018 15:36:56.035 WARNING [http-nio-8080-exec-17] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.


2018-12-27 16:10:14,287 Caesium-1-4 INFO ServiceRunner [] FULL synchronisation for directory [ 10000 ] starting
2018-12-27 16:10:14,476 Caesium-1-4 INFO ServiceRunner [] failed synchronisation complete for directory [ 10000 ] in [ 189ms ]
2018-12-27 16:10:14,585 Caesium-1-4 ERROR ServiceRunner [c.atlassian.scheduler.JobRunnerResponse] Unable to synchronise directory
com.atlassian.crowd.exception.OperationFailedException: com.atlassian.crowd.exception.ApplicationPermissionException: HTTP Status 403 - Client with address "<Jira Server IP>" is forbidden from making requests to the application, jira.type Status reportmessage Client with address "<Jira Server IP>" is forbidden from making requests to the application, jira.description Access to the specified resource has been forbidden.Apache Tomcat/7.0.62
at com.atlassian.jira.crowd.embedded.JiraDirectorySynchroniser.synchronizeDirectory(
at com.atlassian.jira.crowd.embedded.JiraDirectorySynchroniser.runJob(
at com.atlassian.scheduler.core.JobLauncher.runJob(
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(
at com.atlassian.scheduler.core.JobLauncher.launch(
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(



Here is the configuration:

Jira server resides in AWS with WideOpen to and from Crowd server residing on-premises.


I tried testing the connectivity - Turn GOOD to me.


Reconfirmed IP whitelisting - NO Luck



Even I tried removing Crowd  - NO Luck



<!-- CROWD:START - If enabling Crowd SSO integration uncomment the following SSOSeraphAuthenticator and comment out the JiraSeraphAuthenticator below -->
<!-- <authenticator class=""/> -->
<!-- CROWD:END -->

<!-- CROWD:START - The authenticator below here will need to be commented out for Crowd SSO integration -->
<authenticator class=""/>
<!-- CROWD:END -->




1 answer

1 accepted

0 votes
Answer accepted


This error message appears when you did not allow the IP in the crowd application settings for Jira.

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