Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Issue with going over license user number

I have a 50 user Crowd license. We went over the 50 users and were locked out. I got a temp license and got us back up and going - assuming that once we reduced the head count under 50 I could reinsert the old key and it would work. My old key is good until 6/2020

I am getting an "invalid or expired license key" error when I place my old key back into the system - I have 48 users listed currently. 

 

Any ideas what I should do next?

1 answer

1 accepted

0 votes
Answer accepted

Fixed - please disregard

Marcin Kempa Atlassian Team Dec 11, 2019

Hi @NGA SAM Office !

I am glad that you were able to resolve this issue. Would it be possible to share here what the issue was about when applying old, but still valid, license key again in Crowd? I am asking mainly because there might be users running in similar situation and your solution might work for them.

 

Thanks!

Marcin Kempa

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Confluence

👁‍🗨 Confluence Team planning dashboard_Atlympics 🌈

Hi Atlassian's, How is your journey with #Atlympics 2021 so far....excited! Me too, same excitement. Here's my typical team planning and vision dashboard which I used to share to my management and ...

74 views 1 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you